Standard fees are 15% of the sale price after shipping costs and any fees from the listing website. Shipping is usually paid by the buyers and listing fees vary from free up to 12%. Our 15% sale fee includes: item research. listing placement, detailed descriptions & text, photography, answering buyer questions on the item, packaging and handling the shipping. If it doesn't sell, you don't pay anything.
How do I get my stuff to you?
As we're based locally, we can come to you. If you gather everything together, we will note what you've given us and get back to you with indicative pricing. We can speak on the phone beforehand to give you more of a feel for how we work and give you comfort that the items all remain yours until they sell.
Can my stuff end up selling for £1 or way less than I'd want?
No. We always give you an indicative price for each item and you agree on the minimum that you'll take for it (before fees). That can be set as a starting price / reserve.
Can I sell oversize things that are too big to post?
Yes, you can! Some things require collection (which we handle so you never need to meet anyone else) and they are sold through different marketplaces.
What if I change my mind about selling something?
Provided that it hasn't sold yet, just let us know and it can be cancelled. There is a fee of £7.50 to cover the time taken in listing.
When do I get paid for things I've sold?
We pay 30 days after the sale. Whilst buyers pay us before we send anything out, they do have the right to send the back if it is faulty or has been mis-described. Where this happens within 30 days, we'd have to refund them. This happens maybe once in every 200 transactions!
Is there anything that I can't sell?
Fakes
Illegal/stolen items
Dirty or damaged
What happens to unsold items?
If your things still haven't sold after 3 months, we can review why it's not working (usually the price) and either return or dispose of them for you.
Where are you based?
This is a family run business based out of Beaconsfield in Buckinghamshire and Chelsea in Central London. We aim to give a personal and individual face-to-face service rather than a remote one where you just post off a box of stuff.
